Lantana Biojoyas Terms and Conditions
PRIVACY POLICY
By accessing the Lantana Biojoyas website located at www.lantanabiojoyas.com (hereinafter "Lantana"), which is owned by Arcelia Oviedo Gómez (hereinafter "Lantana"), the user undertakes to comply with the terms and conditions set out below.
By accepting the terms and conditions, you also accept our privacy policy, which forms an integral part of these.
At Lantana, we deeply value the privacy of our customers and visitors. This document describes our policy for the treatment of personal information, how it is used, when it is shared and how it is protected. It also describes the rights of data holders and the procedures for exercising them.
Users who provide their personal data agree to its treatment in accordance with this privacy policy, authorizing us to use their data as stipulated herein. This document is an integral part of Lantana's Terms and Conditions.
By registering and/or browsing our website, the user expressly accepts these policies and gives us their consent to process their information.
INFORMATION AND PERSONAL DATA WE COLLECT
The personal data we collect includes, among others:
a) Full name
b) Passport number, identity card or residence card
c) Email
d) Physical address for shipping products
e) Contact phone number
f) Information necessary to make the purchase of our products and their corresponding shipment
g) Additional data required to process payments and bill appropriately
h) Information about product preferences or comments left on our website
The provision of our services is not conditioned on the delivery of sensitive data. In case the law allows it, we protect and treat all information in accordance with the provisions of Law 8968 "Law on the Protection of the Person Against the Processing of their Personal Data".
The data we collect is stored securely on protected servers and is not shared with third parties, except to comply with contractual obligations related to the sale and shipment of purchased products.
USE AND PROCESSING OF PERSONAL DATA
The personal information collected will be used for the following purposes:
Process and manage orders
Coordinate shipments nationwide through Correos de Costa Rica and international shipments through DHL
Respond to queries, complaints and suggestions from our customers
Manage payments and transactions for purchases made
Maintain a customer record for future purchases or promotions
Conduct market research to improve our products and services
We may share personal information with service providers such as courier companies or payment processors, always under strict confidentiality agreements.
DATA SECURITY
Lantana adopts the necessary security measures to protect personal information against unauthorized access, misuse or unauthorized disclosure. We use advanced encryption systems and recognized techniques to ensure that data is kept confidential. Only authorized personnel have access to personal information, and this access is done exclusively to fulfill the aforementioned purposes.
The data collected will be kept in our database for the time necessary to comply with applicable legal and contractual obligations, or as established by current accounting, tax and administrative laws.
SHIPPING POLICIES
Domestic Shipping: Shipments within Costa Rica are made through Correos de Costa Rica. Delivery times may vary by location, but generally range from 3 to 7 business days, subject to product availability.
International Shipping: Shipments outside of Costa Rica are processed through DHL, with delivery times varying between 5 and 10 business days, depending on the destination.
All orders are subject to verification and confirmation of stock availability. Shipping costs will be calculated in the purchase process and will be added to the invoice total.
The customer is responsible for providing a valid and complete shipping address. Lantana is not responsible for failed deliveries or delays due to incorrect information provided by the customer.
ORDER MODIFICATIONS AND CANCELLATIONS
Order modification: Order modifications can be made without penalty if notified before the product is shipped. Once the order has been dispatched, it will not be possible to make modifications.
Cancellations: Cancellations are accepted without penalty as long as they are requested before the order has been shipped. If the order has already been dispatched, the cancellation will entail a penalty of 100% of the order amount.
Returns: Since our products are personalized and handcrafted biojewelry, we do not accept returns, except in cases of defects or damage to the product. In such a case, the customer must contact Lantana within the first 5 business days after receipt to arrange an exchange or refund. Proof of the damage and the purchase made will be required. Contact us at info@lantanabiojoyas.com for refund management or queries. All refunds are made to the same card used for the purchase.
PAYMENT POLICIES
We accept the following payment methods:
Credit card
Debit card
Bank transfer
All payments must be made in full at the time of purchase, including the shipping cost. Payment information will be treated confidentially and will not be shared with third parties, except when necessary to process payment through our secure payment platforms.
MODIFICATIONS TO TERMS AND CONDITIONS
We reserve the right to modify these Terms and Conditions at any time. Any significant changes will be notified through our website and will become effective upon publication. It is the customer's responsibility to periodically review these terms to be aware of possible modifications.
JURISDICTION
In the event of legal disputes, both Lantana and the customer agree to submit to the jurisdiction of the courts of the Republic of Costa Rica. Any conflict that arises will be resolved in accordance with current Costa Rican legislation.